GET ANSWERS HERE!
HOW DO I PLACE AN ORDER?
To place an order, select the item you would like to purchase and fill in all the fields available online, or send us an email with your custom order. If this is a custom item please ensure correct spelling and colours and sample picture(s), if you have any. This will help us be more efficient and make it possible to process orders more quickly, ship them out faster, and get your gifts out more sooner! Ordering online also keeps track of orders better, so you will be able to see what you previously ordered and re-order as needed.
HOW LONG WILL MY ORDER TAKE?
During this time of COVID-19, we are expecting delays of your gift and items, so please order earlier in advance. We are working hard to have your personalized items ready for pick-up or shipping in 5 -10 business days, but timelines can not be guaranteed,at the moment.
We know that your gift orders are often time sensitive, and we know how important customized items can be. We are currently caught up on orders and gifts have been ready to go in about a 5-7 days, but if rush services is needed do not hesitate to contact us before placing your order.
WHAT PAYMENT METHODS ARE ACCEPTED?
All of our transactions are in Canadian Funds (CAD). We accept the credit card payments through our secured site: Visa/Mastercard/AMEX.
If you have a PayPal account, we also accept payment through PayPal.
If you have any special circumstances, please contact us by email at email@example.com and we can work with you on a budget and for payment plans.
CAN I CUSTOMIZE AN ORDER?
Absolutely! Most of our orders have customization, and we love and encourage you to share your ideas. If you decide to have us make a customized item, send us as much detail as possible that you will want included- from colour samples, swatches, pictures and/or instructions and we will do our best to create a mock up for you within 12-24hrs. Once the mock up is approved by you we will create your item.
Please note that exact colour matching is not guaranteed and that there is an additional charge for more then 3 customization mock up reviews, so please ensure you double check, after 3 reviews there is a $5 charge per additional review. Customized orders often need a little more time but you can expect to receive updates along the way to guarantee your satisfaction!
HOW DO I MAKE A CHANGE OR CANCEL AN EXISTING ORDER?
If you need to make a change or cancel an order that you placed, please contact us immediately! Please email us at firstname.lastname@example.org.
In your email, please be sure to include your name, phone number, order number and the product(s) you ordered. As long as, the item has not been customized yet, we will do our best to accommodate your request.
Please note: It may not be possible to change/cancel your order if it has already been customized or is in the process of being customized for you.
HOW DO I GET MY ORDER?
IN PERSON PICK UP
We are available Monday to Friday in the North York (Bathurst & Sheppard Area) pickup location address and once weekly as needed in the Scarborough (Neilson/401 Area) pick up location.
When you order online, you will have the option for “free pickup at North York” or “free pickup at Scarborough”. You will receive an automatic email once your order is ready email us at email@example.com or call us to set up a pick up time and then pop on by!
Please know that if our locations or hours are not convenient for you, we offer affordable shipping across the country.
We ship everywhere in Canada and USA.
Check out our shipping page for more details.
WHAT IS YOUR RETURN POLICY?
Every customized item is made to order for you, and therefore we do not accept returns for any custom-made and/or personalized items.
If the spelling or other issue arises from your mistake, we are unfortunately not responsible for that error (although some times we can help fix it– so please reach out to us!). Please be sure of EXACT spelling before you order, as we can not keep pending orders on hold.
IF IT IS OUR MISTAKE: If we made an error in spelling or size, then please be absolutely certain we will fix and/or replace the item at our cost, within 7 days, please notify us immediately as soon as it is received.
READY TO SHIP ITEMS:
We gladly accept exchanges of other, non-personalized and ready to ship products. Please note that we must be contacted by email at firstname.lastname@example.org within 7 days of receipt. Once you have received confirmation to return the item(s), send the item(s) back to us, in its original condition, and we will refund your purchase, less shipping and handling. Any returns sent to us without prior notification will be refused. Return shipping is the responsibility of the customer and is not refundable. Please insure the package, as we are not responsible for lost packages.